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Director, Business and Customer Strategy

Digital Marketing
Chicago, IL
Job Type:
Post Date:
09-06-2017 08:09 PM
Ref #:
Recruiters Name:
Jenifer Banks
Recruiter Linkedin Profile:
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The Director, Business and Customer Strategy is responsible for bringing a qualitative consumer perspective to the Ageny creative, strategic and media products in partnership with internal teams to help turn data into ideas and behavioral trends into action.  This role will frame problems, identify digital opportunities, lead brainstorm and work sessions, lead qualitative research efforts, inspire ideation, and present strategic recommendations to some of the world's most respected brands. 


  • Grow our Business
  • Active to lead role in New Business Development
  • Active role in client presentations and overall strategic guidance through the life of a campaign
  • Establish a strategic plan and vision for the account planning group
  • Ensure collaboration occurs among disciplines, especially creative and media
  • Develop flexible briefing process and templates to accommodate a wide range of project requirements
  • Own the effort to define a connections planning framework and process, and work with the media group to define roles and responsibilities
  • Strengthen the voice and presence of the account planning team
  • Develop near-term, medium-term, and longer term point of view on the capabilities that RF needs to become the next generation agency (hires or partnerships):
  • Work closely with the Strategy group to help develop industry-based POVs and insights
  • Work closely with Strategy to ensure Razorfish’s research capabilities meet our evolving needs



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